Refund policy
Last updated: July 17, 2026
All sales are final, except for PMU machines with a verified manufacturing defect.
PMU Machines
A PMU machine may qualify for a replacement only when it has a manufacturing defect. Damage caused by the customer is not eligible.
Customer-caused damage includes, but is not limited to:
- Dropping, impact, or physical damage
- Water or liquid damage
- Improper use, cleaning, storage, or maintenance
- Using incompatible accessories, chargers, or power supplies
- Unauthorized repairs, modifications, or disassembly
- Normal wear and tear
- Damage caused after delivery
Customers must contact us at inkedvipcali@gmail.com or text to +1(714)-363-8313 within 15 days of delivery and provide:
- Order number
- Clear photos and videos showing the issue
- A detailed description of the problem
- Photos of the product, packaging, and shipping label
Before approving a replacement or refund, the machine may require to be returned in its original packaging with all included accessories.
If the issue is confirmed as a manufacturing defect, we will provide a replacement at our discretion. Unauthorized returns will not be accepted.
All Other Products
All other PMU supplies are final sale and cannot be returned, exchanged, or refunded due to health, hygiene, contamination, and safety reasons. This includes opened and unopened products.
Services and Appointments
All completed services are final and nonrefundable. Appointment deposits and booking fees are also nonrefundable.
Results may vary depending on skin type, lifestyle, health, aftercare, healing, and other individual factors. Specific healed results cannot be guaranteed.